Terms of service

Last updated: 4 November 2026

Welcome to Pads Down Under. These Terms of Service outline the conditions that apply when you visit our website, purchase our products or use our services.

Please read them carefully before placing an order. By purchasing from Pads Down Under, you agree to these terms, subject to your rights under Australian Consumer Law.

If you have any questions, please contact us at hello@padsdownunder.com.au.

1. About Us

Pads Down Under is an Australian online business supplying menstrual hygiene products, dispensers and related washroom solutions to individuals, businesses and organisations throughout Australia.

Our business details are:

Trading Name: Pads Down Under

Legal Entity: King Cubed Pty Ltd

ABN: 42 614 626 345

Postal Address: 7 Butler Crescent, Glengowrie, SA 5044

Email: hello@padsdownunder.com.au

Throughout these Terms of Service, "Pads Down Under", "we", "us" and "our" refer to the business operating this website.

"Customer", "you" and "your" refer to any individual, business or organisation purchasing products or using our services.

"Products" refers to goods available for purchase through our website, including Egal Pads on a Roll, dispensers, accessories and related products.

2. Website Use

By using our website, you agree to use it lawfully and provide accurate information when placing orders or submitting enquiries.

You must not:

• Use the website for fraudulent or unlawful activities.
• Provide false or misleading information.
• Attempt to interfere with the website's operation or security.
• Copy or reproduce website content for commercial purposes without permission.

We reserve the right to restrict access to our website where reasonably necessary to prevent misuse, fraud or unlawful activity.

3. Product Information

We make every effort to ensure our product descriptions, specifications, images and other information are accurate and up to date.

However, manufacturers may occasionally update product designs, packaging or specifications.

Product images are provided for illustrative purposes. Minor differences in colour, packaging or appearance may occur.

We reserve the right to update product information, descriptions and specifications without prior notice, provided these changes do not affect orders already accepted or your rights under Australian Consumer Law.

If a product supplied differs materially from its advertised description, your rights under Australian Consumer Law will apply.

4. Pricing and Availability

All prices displayed on our website are in Australian dollars (AUD).

Prices include GST where applicable, unless clearly stated otherwise in a business-to-business quotation or arrangement.

Any applicable delivery charges will be communicated before you complete your purchase.

We reserve the right to change product prices, promotional offers and availability without prior notice. Changes will not affect orders already accepted, except where otherwise agreed with the customer or permitted by law.

Although we take care to maintain accurate pricing and stock information, errors may occasionally occur.

If a product becomes unavailable or we identify a pricing or listing error before accepting your order, we may contact you to discuss available options, including:

• Proceeding with a corrected price, with your agreement.
• Accepting a suitable alternative product.
• Waiting for stock to become available.
• Cancelling the affected order and receiving a full refund of any amount paid.

We will not substitute products or charge additional amounts without your agreement.

Nothing in this section limits your rights under Australian Consumer Law.

5. Orders and Payments

When you place an order through our website, you are making an offer to purchase the selected products.

An automated order confirmation acknowledges that we have received your order but does not necessarily mean the order has been accepted.

Orders are generally accepted when we confirm dispatch or otherwise expressly accept the order.

We reserve the right to decline an order before acceptance for legitimate reasons, including suspected fraud, product unavailability or an obvious pricing error.

If payment has already been collected and we decline an order, we will refund the amount paid for the cancelled products.

Payment must be made using one of the payment methods available at checkout, unless alternative payment arrangements have been agreed in writing.

Payments are processed through Shopify and supported third-party payment providers. We do not directly store your complete payment card details.

6. Shipping and Delivery

Pads Down Under supplies products throughout Australia, subject to delivery availability and any restrictions communicated at checkout.

Delivery costs and available shipping options will be displayed during checkout or confirmed as part of an approved commercial quotation.

We aim to dispatch orders promptly. However, delivery timeframes are estimates unless expressly agreed otherwise.

Delivery may be affected by factors such as stock availability, courier delays, public holidays or circumstances outside our reasonable control.

If we become aware of a significant delay, we will endeavour to notify you and discuss available options.

Customers are responsible for providing accurate delivery information and ensuring that someone can receive the goods where required.

Additional delivery charges arising from incorrect addresses or unsuccessful deliveries caused by customer-provided information may be payable by the customer, where reasonable and disclosed.

For further information, please refer to our Shipping Policy.

Nothing in this section excludes our obligations or your rights under Australian Consumer Law.

7. Returns, Refunds and Cancellations

We want customers to be satisfied with their purchases.

Our Refund & Returns Policy explains the conditions for change-of-mind returns, damaged or incorrect products, cancellations and refund processing.

For eligible change-of-mind returns:

• Requests must be made within 14 days of delivery.
• Products must be unopened, unused and in their original packaging.
• Customers are responsible for return shipping costs.
• No restocking fees apply.
• Original freight costs will not be deducted from refunds for orders that qualified for free shipping.

Due to the personal hygiene nature of Egal Pads, opened or partially used products are not eligible for change-of-mind returns.

These conditions do not restrict your rights under Australian Consumer Law.

Please refer to our Refund & Returns Policy for full details.

8. Commercial and Bulk Orders

We welcome orders from businesses, schools, councils, healthcare providers, commercial facilities, distributors and other organisations.

Larger orders, specially sourced products or negotiated commercial arrangements may be subject to separate quotations or agreed terms.

These may include:

• Special pricing or volume discounts.
• Minimum order quantities.
• Freight and delivery arrangements.
• Payment terms.
• Product availability and lead times.
• Cancellation or return conditions.

Where separate commercial terms have been agreed in writing, those terms will apply to the relevant order to the extent permitted by law.

Any additional conditions will be communicated before the customer commits to the purchase.

9. 30-Day Pilot Program

Pads Down Under offers a free 30-Day Pilot Program to qualifying Australian organisations.

The program allows approved participants to trial Egal Pads on a Roll and associated dispensing equipment before deciding whether to proceed with an ongoing supply arrangement.

Participation is subject to approval and separate Pilot Program Terms & Conditions.

The program may include:

• Complimentary dispensers and Egal Pads for the agreed trial period.
• Temporary installation using approved adaptor kits.
• Installation and replenishment by the participating organisation.
• Usage monitoring and customer feedback.
• Return of dispensers, adaptor kits and remaining products if the organisation chooses not to proceed.

If a participating organisation does not proceed following the trial, it is responsible for returning all dispensers, adaptor kits and remaining pads to Pads Down Under at its own expense, in accordance with the agreed pilot terms.

Any ongoing supply arrangements or dispenser costs will be discussed and agreed before proceeding.

The Pilot Program is available only to approved organisations within Australia.

Please refer to our separate 30-Day Pilot Program Terms & Conditions for full details.

10. Product Use and Safety

Products purchased from Pads Down Under must be used in accordance with their intended purpose and any instructions provided.

Customers are responsible for ensuring that dispensers and accessories are installed correctly and securely.

Where installation is undertaken by a customer or third party, appropriate care must be taken to ensure suitability for the installation surface and environment.

Egal Pads are designed for menstrual hygiene use and must be disposed of appropriately.

Egal Pads must not be flushed down toilets. Used pads and their packaging should be placed in suitable waste or sanitary disposal bins.

We recommend that organisations installing dispensers provide appropriate disposal facilities and ensure regular cleaning and replenishment.

Nothing in this section excludes liability that cannot lawfully be excluded.

11. Intellectual Property

All original content on the Pads Down Under website, including text, graphics, website designs, photographs and other materials, is owned by Pads Down Under or used with permission from the relevant rights holders.

Product names, trademarks, logos and branding belonging to third parties remain the property of their respective owners.

You may view and use website content for personal or internal business purposes relating to our products.

You must not reproduce, distribute, modify or commercially exploit website content without permission from the relevant rights holder, except where permitted by law.

12. External Websites and Third-Party Services

Our website may contain links to third-party websites, services or resources.

These links are provided for convenience and information.

We do not control external websites and are not responsible for their content, security or privacy practices.

When visiting another website, you should review its relevant terms and privacy policy.

Our website is hosted through Shopify and may use third-party services for payments, shipping, analytics and other business operations.

13. Privacy and Personal Information

We respect your privacy and take reasonable steps to protect the personal information you provide.

Information collected through our website may be used to:

• Process and fulfil orders.
• Arrange deliveries.
• Respond to enquiries.
• Administer pilot program applications.
• Provide customer support.
• Communicate relevant order or service information.
• Improve our products and website.
• Send marketing communications where permitted by law.

Personal information is handled in accordance with our Privacy Policy and applicable Australian privacy laws.

Please refer to our Privacy Policy for further information.

14. Limitation of Liability

To the extent permitted by law, Pads Down Under is not responsible for losses arising from circumstances outside our reasonable control, including interruptions to website availability or delays caused by third-party service providers.

We do not guarantee that our website will operate without interruption or technical errors.

Nothing in these Terms of Service excludes, restricts or modifies any rights, guarantees, remedies or liabilities that cannot lawfully be excluded, including those under Australian Consumer Law.

15. Australian Consumer Law

Our products come with guarantees that cannot be excluded under Australian Consumer Law.

Depending on the nature of a product failure, customers may be entitled to a repair, replacement, refund or other remedy.

These rights apply regardless of any voluntary warranty, return period or other conditions outlined in these Terms of Service.

For more information about your consumer rights, visit www.accc.gov.au.

16. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our products, business operations, website or legal requirements.

The latest version will be published on our website with an updated revision date.

Changes will generally apply to orders placed after the updated terms take effect and will not retrospectively alter existing contractual rights without agreement or lawful grounds.

We encourage customers to review these terms periodically.

17. Governing Law

These Terms of Service are governed by the laws of South Australia, Australia.

Subject to applicable consumer protection laws and any mandatory jurisdictional requirements, disputes relating to these terms will be subject to the jurisdiction of the courts of South Australia.

18. Contact Information

For questions about these Terms of Service, orders, products or general enquiries, please contact:

Pads Down Under

Email: hello@padsdownunder.com.au

Website: padsdownunder.com.au

Legal Entity: King Cubed Pty Ltd

ABN: 42 614 626 345

Postal Address: 7 Butler Crescent, Glengowrie, SA 5044