Privacy policy

Last updated: 4 November 2026

Pads Down Under is committed to respecting your privacy and protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, purchase our products, submit an enquiry, apply for our 30-Day Pilot Program or otherwise interact with our business.

Pads Down Under is operated by King Cubed Pty Ltd (ABN 42 614 626 345) and uses Shopify to operate its online store.

If you have any questions about this policy or how your information is handled, please contact us at hello@padsdownunder.com.au.

1. Personal Information We Collect

Depending on how you interact with us, we may collect the following information:

• Contact information: Your name, email address, telephone number, billing address and delivery address.
• Business information: Your organisation's name, industry, location, job title and relevant contact details.
• Order information: Products purchased, quantities, transaction history, delivery details and returns.
• Payment information: Payment method, transaction details and payment confirmation. Payments are processed through Shopify and its supported payment providers.
• Account information: Account details, preferences and settings where customer accounts are available.
• Communications: Information provided when contacting us, submitting enquiries or requesting customer support.
• Website information: IP address, browser type, device information, website activity and information collected through cookies and similar technologies.
• Pilot Program information: Organisation details, proposed installation locations, estimated requirements, trial participation, product usage and feedback.

We aim to collect only information reasonably necessary for our business activities.

2. How We Collect Personal Information

We may collect personal information:

• Directly from you when placing an order or creating an account.
• When you contact us by email, telephone or through our website.
• When you submit an enquiry or Pilot Program application.
• When you participate in a customer survey or provide feedback.
• Automatically through cookies, analytics and website technologies.
• Through Shopify, payment processors, delivery providers and other service providers.
• From business contacts or publicly available sources where permitted by law.

You may browse our website without providing your name or contact details, although certain technical information may still be collected automatically.

3. How We Use Your Information

We use personal information to operate our business and provide our products and services.

This may include:

• Processing and fulfilling orders.
• Arranging delivery through our Australian distribution network.
• Providing order confirmations, tracking information and delivery updates.
• Responding to customer enquiries.
• Processing returns, refunds and warranty claims.
• Managing customer accounts.
• Assessing and administering Pilot Program applications.
• Monitoring product usage and evaluating trial results.
• Improving our products, website and customer experience.
• Communicating product information, promotions and business updates where permitted.
• Preventing fraud and protecting our website.
• Meeting our legal, taxation and recordkeeping obligations.

We do not use personal information for unrelated purposes unless permitted by law or with your consent where required.

4. Shopify and Online Payments

Our online store, https://padsdownunder.com.au, is powered by Shopify.

Shopify provides the technology that enables us to display products, process orders, manage customer information and operate our online store.

When you use our website, certain personal information is collected and processed by Shopify and its service providers.

This may include information relating to your purchases, website activity, device, payment transactions and interactions with our store.

Shopify may also process information to provide security, analytics, personalisation and other platform features.

Depending on the Shopify services and settings enabled, Shopify may use information about interactions with our store and other merchants to provide enhanced services or personalised advertising. Shopify is responsible for certain processing activities it undertakes for its own purposes.

For more information, please refer to:

Shopify Consumer Privacy Policy

Shopify Privacy Portal

Payment information is processed through secure third-party payment services. Pads Down Under does not directly store complete payment card details.

5. Sharing Information with Third Parties

We may share personal information with trusted third parties where reasonably necessary to operate our business.

These may include:

• Shopify and associated technology providers.
• Payment processing services.
• Our Australian distribution partner.
• Freight and courier companies.
• Website hosting, maintenance and technical support providers.
• Customer service and business administration providers.
• Marketing and analytics providers, where applicable.
• Professional advisers and regulatory authorities where required or permitted by law.

Our distribution partner operates warehouses in Brisbane, Sydney, Melbourne, Adelaide and Perth.

Relevant customer information, including delivery names, addresses, contact details and order information, may be shared with our distribution partner and freight providers to fulfil orders.

We do not sell customer contact lists to third parties.

Certain website data may be shared with advertising and analytics providers where those services are enabled, as explained in this policy.

6. Cookies and Website Analytics

Our website uses cookies and similar technologies to support essential website functions and improve the shopping experience.

These technologies may be used to:

• Remember shopping cart contents and preferences.
• Maintain website security.
• Analyse website traffic and performance.
• Understand how visitors interact with our website.
• Support marketing and advertising activities where enabled.

Some cookies are necessary for the website to function correctly, while others support analytics or advertising.

You can manage cookies through your browser settings and any privacy preference controls available on our website.

Disabling certain cookies may affect website functionality.

7. Marketing Communications

We may use your contact information to provide product updates, promotions, business news and other marketing communications where permitted by law.

You may unsubscribe from promotional emails at any time using the unsubscribe link included in those messages or by contacting us directly at hello@padsdownunder.com.au.

Unsubscribing from marketing communications will not prevent us from sending essential communications relating to your orders, account or existing business arrangements.

We comply with applicable Australian laws governing commercial electronic messages.

8. 30-Day Pilot Program

Organisations applying for our free 30-Day Pilot Program may be asked to provide information such as:

• Organisation name and contact details.
• Business sector and location.
• Number and type of proposed installation locations.
• Estimated product requirements.
• Details required to coordinate delivery and installation.
• Product usage and replenishment information.
• Feedback about the trial and its effectiveness.

This information is used to assess applications, administer approved trials, coordinate product supply and evaluate program outcomes.

We may contact participating organisations during and after the trial to discuss progress, feedback and potential ongoing supply arrangements.

Information collected through the Pilot Program will be handled in accordance with this Privacy Policy.

9. Customer Surveys and Feedback

As part of our Pilot Program, we may provide QR-code surveys to gather feedback from people using Egal Pads.

These surveys help us understand product accessibility, convenience, satisfaction and overall effectiveness.

Our intention is to collect feedback without requiring respondents to identify themselves.

Where surveys are anonymous, we will not intentionally request names, contact details or other directly identifying information.

If a survey requests personal information, we will explain the purpose of collection and whether providing that information is optional.

Survey results may be shared with participating organisations in an aggregated or de-identified format to help evaluate the trial.

We will not intentionally disclose identifiable individual survey responses to participating organisations without an appropriate legal basis.

Where surveys involve school environments, we will take particular care to minimise the collection of personal information from students.

Any information collected through third-party survey platforms may also be subject to the privacy practices of those providers.

10. Children's Privacy

Our website and online purchasing services are primarily intended for adults and authorised representatives of businesses and organisations.

We do not knowingly collect personal information directly from children where it is not reasonably necessary for our business activities.

Although Egal Pads may be supplied to schools and used by students, we do not require students to provide personal information to access the products.

Where feedback surveys are made available in school environments, we aim to collect anonymous or de-identified responses wherever practical.

If a parent or guardian believes that a child has provided personal information to us inappropriately, they may contact us to request that the information be reviewed or deleted where applicable.

11. Storage and Security

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

Personal information may be stored and processed through Shopify and other service providers used to operate our business.

We use appropriate administrative and technical safeguards, including access controls and secure payment processing services.

However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for our business operations, legal obligations, dispute resolution and other lawful purposes.

When information is no longer required, we take reasonable steps to delete or de-identify it where appropriate and legally permitted.

12. Overseas Data Processing

Although Pads Down Under operates in Australia, Shopify and some third-party service providers may store or process personal information outside Australia.

This may involve transferring information to countries where Shopify or its service providers operate.

Where Australian privacy law applies, we take reasonable steps as required to ensure overseas disclosures are handled appropriately.

For more information about Shopify's international processing practices, please refer to its Privacy Policy.

13. Accessing and Correcting Your Information

You may contact us to request access to personal information we hold about you or to request corrections if that information is inaccurate, incomplete or outdated.

We may need to verify your identity before responding to certain requests.

We will consider requests in accordance with applicable privacy laws and respond within a reasonable timeframe.

You may also request deletion of personal information, although certain records may need to be retained to comply with legal, taxation or business obligations.

Where Shopify independently processes personal information, additional privacy controls may be available through the Shopify Privacy Portal.

14. Privacy Complaints

If you have concerns about how we collect, use or manage your personal information, please contact us.

Email: hello@padsdownunder.com.au

Please provide sufficient details of your concern so we can investigate and respond.

We aim to acknowledge privacy complaints promptly and resolve them within a reasonable timeframe.

Where the Australian Privacy Act applies, you may also be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

For further information, visit www.oaic.gov.au.

15. External Websites

Our website may contain links to external websites operated by other organisations.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policies of external websites before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business operations, website functionality, legal obligations or privacy practices.

Any updated policy will be published on our website with a revised date.

Where required by law, we will provide additional notice of material changes.

17. Contact Information

For questions about this Privacy Policy, requests to access or correct personal information, or privacy-related complaints, please contact:

Pads Down Under

Operated by King Cubed Pty Ltd

ABN: 42 614 626 345

Email: hello@padsdownunder.com.au

Website: https://padsdownunder.com.au

Postal Address: 7 Butler Crescent, Glengowrie, SA 5044