Shipping policy

Last updated: 4 November 2026

At Pads Down Under, we believe ordering essential hygiene products should be simple, affordable and convenient.

That's why we offer FREE SHIPPING AUSTRALIA-WIDE on all standard online orders, with no minimum order value.

Our products are distributed through an Australian network of five warehouses located in Brisbane, Sydney, Melbourne, Adelaide and Perth, helping us efficiently service customers across the country.

1. Free Shipping Australia-Wide

Pads Down Under offers free standard shipping to eligible delivery addresses throughout Australia, including metropolitan, regional and rural locations.

There is no minimum order value to qualify for free standard shipping.

The price displayed at checkout includes standard delivery, with no additional standard shipping charges.

Free shipping applies to standard online purchases of Egal Pads on a Roll, dispensers and associated products.

Special delivery requirements, including express freight, timed deliveries or unusual handling arrangements, may require a separate quotation and will only proceed with your agreement.

2. Australian Distribution Network

Orders are fulfilled by our Australian distribution partner, which operates warehouses in:

  • Brisbane, Queensland
  • Sydney, New South Wales
  • Melbourne, Victoria
  • Adelaide, South Australia
  • Perth, Western Australia

Orders may be dispatched from different warehouses depending on stock availability, product requirements and delivery destination.

This distribution network helps us service customers across Australia while reducing unnecessary freight distances where possible.

3. Order Processing and Dispatch

Orders are generally processed during business hours, Monday to Friday, excluding public holidays.

Orders placed on weekends or public holidays will generally be processed on the next business day.

Dispatch times depend on product availability, warehouse operations and order quantities.

We aim to dispatch orders promptly and will contact you if there is an unexpected delay or stock availability issue.

4. Delivery Timeframes

Delivery times vary depending on your location, product availability and the freight provider handling your order.

Orders delivered to metropolitan areas will generally arrive sooner than those delivered to regional or remote locations.

Delivery timeframes are estimates unless expressly agreed otherwise.

While our five-warehouse distribution network helps us service customers efficiently, we cannot guarantee specific delivery dates or times for standard orders.

If your order is significantly delayed, please contact us so we can investigate and assist.

Your rights under Australian Consumer Law remain unaffected.

5. Delivery Addresses and Access

We deliver to physical residential and commercial addresses throughout Australia.

We do not ordinarily deliver to PO Boxes or Parcel Lockers.

Deliveries are generally made during standard business hours, Monday to Friday, excluding public holidays.

Customers are responsible for providing accurate delivery information and ensuring reasonable access to the delivery location.

For commercial deliveries, please advise us of any loading dock requirements, restricted access, site operating hours or other relevant delivery instructions.

Additional charges arising from incorrect delivery details or unsuccessful delivery attempts caused by customer-provided information may apply where reasonable and permitted by law.

6. Bulk and Commercial Orders

We supply businesses, schools, councils, healthcare facilities, commercial buildings and other organisations throughout Australia.

Larger orders and pallet quantities may require additional coordination with our distribution partner.

Standard delivery remains free for eligible online orders.

Where a customer requests specialised freight arrangements, additional handling or services outside our standard delivery offering, any applicable charges will be discussed and agreed before the order is accepted.

For large or ongoing supply requirements, please contact us at hello@padsdownunder.com.au.

7. Authority to Leave

Some freight providers may offer an Authority to Leave (ATL) option, allowing goods to be delivered without a signature.

Where available, customers may request that their order be left in a nominated location.

We recommend choosing a secure, sheltered location suitable for receiving goods.

Authority to Leave may increase the risk of theft, loss or weather-related damage after delivery.

Some deliveries may require a signature regardless of the instructions provided.

Nothing in this section excludes or restricts your rights under Australian Consumer Law.

8. Order Tracking

Where tracking information is available, it will be provided by email or through your order confirmation.

Tracking updates are managed by the relevant freight provider and may not always appear immediately after dispatch.

If you require assistance locating your order, please contact us with your order number.

9. Damaged, Missing or Incorrect Deliveries

We take care to ensure orders are packed and dispatched correctly.

If your delivery arrives damaged, contains incorrect products or is missing items, please contact us as soon as possible.

We recommend reporting delivery issues within 48 hours of receiving your order to help us investigate promptly.

Please provide:

  • Your order number.
  • A description of the issue.
  • Photographs of damaged products and packaging, where available.
  • Details of any missing or incorrect items.

We will investigate the issue and arrange an appropriate resolution, including replacement products or a refund where appropriate.

The recommended reporting period does not limit your rights under Australian Consumer Law.

10. Unsuccessful Deliveries and Uncollected Goods

If a delivery cannot be completed, the freight provider may attempt redelivery or arrange collection from a designated location.

Customers should collect their goods within the timeframe specified by the freight provider.

Uncollected goods may be returned to the sender.

If an order is returned due to incorrect delivery information, repeated unsuccessful delivery attempts or failure to collect, reasonable redelivery charges may apply where permitted by law.

We will contact you to discuss the available options.

11. Warehouse Collection

Our products are dispatched through our Australian distribution network.

Customer collection from our warehouses is not available as a standard service.

All online orders will be shipped to the nominated delivery address unless an alternative arrangement has been expressly agreed.

12. 30-Day Pilot Program

Organisations participating in our free 30-Day Pilot Program will have delivery arrangements confirmed as part of their approved trial.

Trial products and equipment are supplied in accordance with the separate Pilot Program Terms & Conditions.

If an organisation chooses not to proceed following the trial, it is responsible for returning all dispensers, adaptor kits and remaining pads to Pads Down Under at its own expense, in accordance with the agreed pilot terms.

13. Australian Consumer Law

Nothing in this Shipping & Delivery Policy excludes, restricts or modifies any rights or guarantees available under Australian Consumer Law.

Where goods are not supplied within an agreed or reasonable timeframe, or where products are damaged, faulty or otherwise fail to meet applicable consumer guarantees, customers may be entitled to remedies under Australian Consumer Law.

For more information, visit www.accc.gov.au.

14. Contact Us

For questions about shipping, delivery or order tracking, please contact:

Pads Down Under

Operated by King Cubed Pty Ltd

Email: hello@padsdownunder.com.au

We aim to respond to enquiries within two business days.